Privacy Policy
This Privacy Policy describes how Lanüa collects, uses, stores and protects the personal information of people who visit or make purchases in our online store.
By browsing this site or making a purchase, you accept the practices described in this policy.
1. Data controller identification
The Lanüa online store is operated by:
Legal name: Asesorías e Inversiones San Jerónimo Limitada
Tax ID/RUT: 76.178.695-4
Commercial brand: Lanüa
Contact email: hola@lanua.cl
Location: Santiago, Metropolitan Region, Chile
2. Information we collect
When you visit our online store, we may collect information related to your browsing, device and site use, such as IP address, browser, operating system, visited pages, access date and time, and data associated with cookies or similar technologies.
When you make or attempt to make a purchase, we may collect the information needed to process the order, such as:
- Full name.
- RUT, when applicable for tax documents.
- Email address.
- Phone number.
- Shipping address.
- Billing address.
- Products purchased.
- Order information.
- Payment method used.
Lanüa does not directly store full bank card details or sensitive payment information. These details are processed by the payment gateways or payment methods available in the store.
3. Use of information
We use the information collected to:
- Process purchases and orders.
- Confirm payments.
- Coordinate shipping and deliveries.
- Send receipts, confirmations or purchase-related information.
- Respond to inquiries or customer service requests.
- Manage exchanges, returns or warranties.
- Improve the browsing and shopping experience.
- Prevent fraud, errors or misuse of the site.
- Comply with legal, tax or regulatory obligations.
We may also use your information to send communications related to Lanüa, promotions, news or product information, when applicable and respecting your rights as a personal data holder.
4. Cookies and similar technologies
Our site may use cookies and similar technologies to improve browsing, remember preferences, analyze site use and provide a better shopping experience.
Cookies are small files stored on your device that help recognize certain actions or preferences during browsing.
You can configure your browser to reject or delete cookies. However, some store functions may not operate correctly if these technologies are disabled.
5. Sharing information with third parties
Lanüa does not sell customers’ personal data.
We may share personal information only when necessary to operate the store, process payments, coordinate shipping, provide support, comply with legal obligations or improve our services.
This may include providers such as:
- Ecommerce platform.
- Payment gateways.
- Transport and logistics companies.
- Email or communication services.
- Web analytics tools.
- Accounting, tax or administrative services.
These third parties must use the information only for the purposes necessary to provide their services.
6. Payment methods
Payments made in the store are processed through the payment methods available at checkout.
Lanüa does not directly store full credit card, debit card or other payment method details. Payment information is processed by authorized external providers according to their own security and privacy policies.
7. Shipping and logistics
To manage order delivery, we may share with transport companies the information necessary to complete the delivery, such as name, address, phone, email and order details.
This information will be used exclusively to coordinate and execute the shipment.
8. Data retention
We will keep personal information for as long as necessary to fulfill the purposes described in this policy, process orders, respond to requests, comply with legal, tax or administrative obligations, and maintain reasonable business records.
When the information is no longer needed, it may be deleted, anonymized or archived according to our internal practices and applicable regulations.
9. User rights
As the holder of your personal data, you may request information about the data we maintain, ask for its correction, update, deletion or blocking when applicable, according to current Chilean law.
To exercise these rights, write to:
Your request should include your name, email address, order identification if applicable, and the specific request you wish to make.
10. Information security
Lanüa adopts reasonable measures to protect customers’ and users’ personal information and to prevent unauthorized access, loss, misuse, alteration or improper disclosure.
However, no internet transmission or information storage system is completely secure, so we cannot guarantee absolute security.
11. Minors
Lanüa’s online store is not directed at minors. Purchases must be made by people over 18 years of age or by people with authorization from their legal representative.
12. Third-party links
Our site may contain links to websites, payment platforms, social networks or other external services.
Lanüa is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of each external platform you use.
13. Commercial communications
We may send you communications related to your purchases, inquiries, orders, deliveries or customer service.
We may also send commercial information, promotions or Lanüa news when applicable. You may request to stop receiving commercial communications by writing to hola@lanua.cl.
14. Changes to this policy
Lanüa may update this Privacy Policy when necessary due to operational, legal, technological or commercial changes.
The current version will always be the one published in this online store.
15. Contact
For questions about this Privacy Policy or the processing of your personal data, write to: