Privacy Policy
This Privacy Policy describes how Lanüa collects, uses, stores, and protects the personal information of those who visit or make purchases in our online store.
By browsing this site or making a purchase, you agree to the practices described in this policy.
1. Identification of the responsible party
The Lanüa online store is operated by:
Company name: Asesorías e Inversiones San Jerónimo Limitada
RUT: 76.178.695-4
Trademark: Lanüa
Contact email: hola@lanua.cl
Location: Santiago, Metropolitan Region, Chile
2. Information we collect
When you visit our online store, we may collect information related to your browsing, device and use of the site, such as IP address, browser, operating system, pages visited, date and time of access, and data associated with cookies or other similar technologies.
When you make a purchase or attempt to make a purchase, we may collect data necessary to process the order, such as:
Full name.
RUT, when applicable for issuing tax documents.
Email.
Phone number.
Shipping address.
Billing address.
Products purchased.
Order information.
Payment method used.
Lanüa does not directly store complete bank card details or sensitive payment information. This data is processed by the payment gateways or methods available in the store.
3. Use of information
We use the information collected to:
Process purchases and orders.
Confirm payments.
Coordinate shipments and deliveries.
Send receipts, confirmations, or information related to the purchase.
Respond to customer service inquiries or requests.
Manage exchanges, returns, or warranties.
Improve the browsing and shopping experience.
Prevent fraud, errors, or misuse of the site.
Comply with legal, tax or regulatory obligations.
We may also use your information to send you communications related to Lanüa, promotions, news or product information, whenever appropriate and respecting your rights as the owner of personal data.
4. Cookies and similar technologies
Our site may use cookies and similar technologies to improve navigation, remember preferences, analyze site usage, and deliver a better shopping experience.
Cookies are small files that are stored on your device and allow us to recognize certain actions or preferences while browsing.
You can configure your browser to reject or delete cookies. However, some store features may not function correctly if you disable these technologies.
5. Sharing information with third parties
Lanüa does not sell personal data of its customers.
We may share personal information only when necessary to operate the store, process payments, coordinate shipments, provide support, comply with legal obligations, or improve our services.
This may include providers such as:
Ecommerce platform.
Payment gateways.
Transport and logistics companies.
Email or communications services.
Web analytics tools.
Accounting, tax or administrative services.
These third parties should only use the information for the necessary purposes related to the provision of their services.
6. Payment methods
Payments made in the store are processed through the means available at checkout.
Lanüa does not directly store complete credit card, debit card, or other payment information. Payment information is processed by authorized third-party providers, in accordance with their own security and privacy policies.
7. Shipping and Logistics
To manage order dispatch, we may share with transport companies the information necessary to make the delivery, such as name, address, telephone, email and order details.
This information will be used exclusively to coordinate and execute the shipment.
8. Data retention
We will retain personal information for as long as necessary to fulfill the purposes described in this policy, process orders, respond to requests, comply with legal, tax or administrative obligations, and maintain reasonable business records.
When information is no longer needed, it may be deleted, anonymized, or archived in accordance with our internal practices and applicable regulations.
9. User Rights
As the owner of your personal data, you can request information about the data we hold, request its rectification, updating, deletion or blocking when appropriate, in accordance with current Chilean legislation.
To exercise these rights, you can write to us at:
In the request you must indicate your name, email address, order identification if applicable, and the specific request you wish to make.
10. Information Security
Lanüa takes reasonable measures to protect the personal information of its customers and users, seeking to prevent unauthorized access, loss, misuse, alteration or improper disclosure.
However, no system for transmitting or storing information over the internet is completely secure, so we cannot guarantee absolute security.
11. Minors
Lanüa's online store is not intended for minors. Purchases must be made by individuals over 18 years of age or by individuals with authorization from their legal guardian.
12. Links to third parties
Our site may contain links to external websites, payment platforms, social networks, or other services.
Lanüa is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of each external platform you use.
13. Commercial communications
We may send you communications related to your purchases, inquiries, orders, shipments or customer service.
We may also send you marketing information, promotions, or news from Lanüa when applicable. You can request to stop receiving marketing communications by writing to hola@lanua.cl.
14. Changes to this policy
Lanüa may update this Privacy Policy when necessary, due to operational, legal, technological or commercial changes.
The current version will always be the one published in this online store.
15. Contact
For questions about this Privacy Policy or the processing of your personal data, you can write to us at: